SDG&E offers a variety of tools, programs and services to help our customers save energy and money. Learn more about the income-qualified bill discount programs we offer to find out if you qualify for regular monthly savings.
How can SDG&E help you today?
For SDG&E’s Customer Outreach Manager, Kelly Prasser, finding the best solution for each customer’s situation starts with a simple question: What can SDG&E do to help you today?
“Our customer base is incredibly diverse—we represent nearly every age range, income level, industry and interest you can imagine—and the tools and services our customers want are just as varied,” Prasser commented. “It isn’t enough to offer bill discounts to income-qualified customers; we need to offer tools that help every single one of the people that rely on SDG&E to power their lives.”
Matching our customers with solutions
Every day, members of the Residential Services Customer Outreach Team travel to communities throughout San Diego and southern Orange counties to educate customers on the myriad of programs, services and tools available to them from SDG&E.
With customers looking to accomplish everything from bill savings to adding more green technology at home, the Customer Outreach Team is a one-stop shop to find the best solution for every household’s individual needs.
By utilizing a network of more than 250 community partners, the Outreach Team is able to connect with tens of thousands of customers at thousands of engagement events each year. The Outreach Team tailors information to fit the specific needs of different populations and interests, educating communities on topics including:
- Bill assistance programs
- Energy efficiency
- Community safety
- Conservation
- Pricing plans
- Rate reform
- Self-service tools
Connect with SDG&E
Beyond community events, connecting with such a broad customer base means reaching our customers through the communication channels they prefer. Working with our community partner organizations, SDG&E uses a myriad of methods from traditional communications like direct mail, letters and phone calls, to newer channels like social media, email and mobile apps, to engage with customers and provide the knowledge and tools they want.
Connect with SDG&E today to find the right tools for you.